Private preview draft

Shipping & Returns

For owner review before public launch. This plain-language draft reflects the current V2 site and store configuration and is not legal advice.

Effective date: August 11, 2026

Made-to-order fulfillment

Small Red Cape merchandise is made to order by Printful. Production begins after an order is accepted, so orders cannot usually be changed or canceled once fulfillment starts.

Shipping

Merchandise checkout currently ships to addresses in the United States only. Available shipping methods, charges, and estimated delivery dates are shown at checkout based on the products and destination. Estimates begin after fulfillment and are not guaranteed.

Some products may be produced or packed separately and can arrive in more than one shipment. Please check the shipping address carefully; reshipping an order returned because of an incomplete or incorrect address may require an additional shipping charge.

Damaged, defective, incorrect, or lost orders

Contact us within 30 days of receiving a damaged, defective, misprinted, or incorrect item. For a package lost in transit, contact us within 30 days of the estimated delivery date. Include the order number, a description of the problem, and clear photos when the product is damaged, defective, misprinted, or incorrect. Once verified, we will arrange an appropriate replacement or refund.

Size, color, and change-of-mind returns

Because each item is made to order, we do not accept returns or exchanges for buyer's remorse, an incorrectly selected size or color, or a change of mind. Review the product description and size guide before ordering. This does not affect any rights that cannot be waived under applicable law.

Start a claim

Use our contact form and include your order number in the subject line. Do not mail a return without instructions; the fulfillment return address may differ by order.